Customer Service

Placing An Order

Shipping Information

Exchanges & Returns

Online

You may order any products on our website by selecting the quantity, color, size, and style (as applicable) for the product(s) you wish to purchase and clicking on the Buy Now button.  From your shopping basket, you can change the quantity of the items in your order, remove an unwanted item, or enter a promotional/coupon code (as applicable).  Click the Continue Shopping button to continue browsing or if your order is complete, click on the Proceed To Checkout button and follow the instructions on screen.

Order by Phone

Call 1-866-259-0728 between 8:30am – 5pm Central Standard Time, Monday through Friday, to speak with a Greatest Gift Customer Service professional.

Shipping to Multiple Addresses

Need to send parts of your order to different U.S. addresses?  No problem!  Just click on the Ship To Multiple Address button and follow the instructions during checkout.  Split your order between as many addresses as you need.

Payment Methods

We accept the following credit cards:

·        American Express

·        Discover

·        MasterCard

·        Visa

Sales Tax

State law requires us to collect sales tax on products shipped within Illinois.  Please note that the applicable sales tax of 7 ½% will be added to your order.

Redeeming Coupons & Special Offers

From time to time, we offer special coupons which you can easily redeem online – just enter your coupon code or click on the appropriate link during checkout.  Coupon codes are case sensitive so please type the code exactly as it appears on your coupon.  Only one promotional item or coupon can be redeemed per order.

The Greatest Gift orders received Monday through Friday by 1pm (CST) are shipped within 24 hours on all in-stock merchandise.  Weekend orders are processed the next business day.

Standard Delivery

Standard Delivery orders are shipped via standard ground service and generally will arrive in 5-10 business days.  Shipping charges are based on the total price of merchandise shipped to each delivery address within the 48 contiguous states.

Express Delivery

For even faster delivery, we offer Next Business Day and 2 Business Day Express Service.  Orders received by 1pm (CST) Monday through Friday will be shipped same day for all in-stock items.  Orders received after 1pm (CST), on weekends or holidays will ship on the next business day.  Shipping times may vary on items shipped directly from the manufacturer.  Please note that express delivery may not be available for some heavy items, items drop shipped from the manufacturer or those items being shipped outside of the contiguous 48 states.  It is also not available to PO Box, APO or FPO addresses. 

Express shipping costs are calculated based on the dimensional weight (length x width x height ÷ 194) of the package your item must ship in.

After your item has been added to the “Shopping Basket,” you may click on Estimate Shipping Cost to review your shipping options (Next Day, 2^nd Day and Standard service).  During checkout, you will have the option to select which shipping method you would like (as all shipping charges are displayed again).

If you are not completely satisfied with your order, you may return the item within 60 days of the date of purchase.  Returned products must be in like-new condition complete with all parts in the original packaging using a carrier that provides tracking services (UPS, FedEx, etc.) to:

          The Greatest Gift

          Attn:  Returns Dept.

          644 Enterprise Ave.

          Galesburg, IL 61401

Please also include a letter containing your name, address, order#, and brief reason for return inside the package.  Upon receipt of the item, our returns department will process your return and issue a replacement, exchange or a credit for the amount of the merchandise.  No returns will be accepted if parts are missing.

Please note:  Any items that are monogrammed/personalized, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

Replacements, exchanges or credits will be issued when the returned merchandise has been received and processed.  Please allow approximately 7-15 business days.

If you have any questions, please contact our Customer Service Department at 1-866-259-0728 or by email at customerservice@thegreatestgift.com. 

International Returns

Our return policy does not include freight charges for international returns.  If for any reason you choose to return a product from outside the U.S., international shipping charges must be prepaid.